Terms and Conditions

Effective Date: 14 August 2025

These Terms and Conditions (“Terms”) govern your access to and use of PayAngel services provided by PayInc Group Limited (“PayAngel”, “We”, “Us”, or “Our”) through our website www.payangel.com and associated digital platforms (collectively, the “Website”) and our money transfer, wallet, open banking, and related financial services (collectively, the “Services”).

By accessing or using the Website or Services, you agree to be bound by these Terms. Please read them carefully before using our Services.

Information About Us

PayInc Group Limited is registered in England and Wales, company number 8126178, with its registered office at Regus House, Victory Way, Admirals Park, Dartford, Kent, DA2 6QD, United Kingdom.

We are a registered Payment Institution under the Financial Conduct Authority (FCA) [PLACEHOLDER: FCA license number], and any applicable financial regulators in the jurisdictions in which we operate.

1. Applicable Terms

These Terms should be read alongside the following:

Privacy Policy – sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Acceptable Use Policy –  which sets out the permitted users and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

Cookies Policy – which sets out information about the cookies on our site.

2. Definitions

In this terms and conditions:

  • "Bank card" refers to any debit, credit or pre-paid card issued by or through a licensed financial institution
  • “Card issuer” refers to a bank, financial institution, the issuer and owner of a bank card.
  • “Customer” refers to senders and receivers of money transfer and others who make use of our service.
  • “Other agreed channels” refers to remittance instructions via mobile or telephone transfer.
  • “Originating Currency” refers to the currency used to originate the transaction on our website.
  • “Our website” refers to PAYANGEL’s transactional online platform www.payangel.com
  • “PAYANGEL”, “we”, “our” or “us” refers to PAYINC GROUP LIMITED and associated companies operating under the PAYANGEL trademark.
  • “Receiver” refers to the person(s) identified as the beneficiary(ies) of a money transfer (whether that money transfer is initiated by Sender using our website or by a person using another PAYANGEL transmission channel).
  • “Sender” refers to the person(s) who initiate(s) the money transfer by using our website or other agreed channels.
  • “Transaction” refers to each money transfer or other associated service that initiated on our website or other agreed channels.
  • “You” or "Your" refers to any person who uses our Website or our Service, whether as a Sender or as a Receiver.

3. Eligibility

You must be at least 18 years old and legally permitted to use the Services. You must not use the Services for any illegal or prohibited activities, including but not limited to: gambling, fraud, terrorist financing, money laundering, or transactions involving sanctioned individuals or entities.

4. Send and Receive Corridors

Sending From: United States, United Kingdom, European Union, Canada, Australia

Receiving In: Ghana, Nigeria, Kenya, Bangladesh, Cameroon, Democratic Republic of Congo, Ivory Coast, India, Mozambique, Rwanda, Senegal, South Africa, Tanzania, Uganda, Zimbabwe

5. Registration and Account Security

To use our Services, you must create a PayAngel Account. You are responsible for:

Keeping your login credentials confidential.

Notifying us immediately of any unauthorized use of your account.

Ensuring all information provided is true, accurate, and up to date.

We may suspend or terminate accounts in cases of suspected fraud, violation of these Terms, or inactivity.

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6. Services

6.1 Money Transfers

Transactions can be sent to Receivers via bank accounts, mobile wallets, or cash collection points.

Fees and applicable charges will be displayed before completing your Transaction.

Transactions are typically processed on the same or next business day, subject to verification, compliance checks, and Partner Institution processing times.

6.2 Wallet Services

Users may store funds in a PayAngel wallet and transfer to Receivers or withdraw to linked bank accounts.

Wallet usage may incur fees or limits as displayed on the Website.

6.3 Open Banking

Allows funding and receiving transactions directly from eligible bank accounts.

Open Banking Transactions are subject to your bank’s authorisation and verification procedures.

6.4 Referral Programs

Refer-to-earn rewards are subject to separate program terms and conditions, which may change without notice.

7. Fees, Charges, and Exchange Rates

All fees, charges, and exchange rates are displayed before confirmation of a Transaction.

Transfers are converted to the local currency of the Receiver using rates at the time of transfer unless otherwise required by local regulations.

PayAngel is not responsible for local taxes, merchant fees, or mobile wallet charges incurred by the Receiver.

8. Compliance, Verification, and Risk Management

Transactions are screened against government sanctions and anti-money laundering lists.

We may request additional identification or documentation, which could delay Transactions.

We reserve the right to refuse, limit, or reverse Transactions to comply with law, regulatory requirements, or suspected fraud.

9. Data Privacy and Security

We collect and process your data in accordance with the Data Protection Act 2018 and applicable cross-border privacy laws.

Your information may be shared with Partner Institutions, regulators, or law enforcement as required by law.

We implement industry-standard encryption and security protocols; however, we cannot guarantee absolute protection against unauthorized access.

10. Intellectual Property

All Website content and PayAngel trademarks, logos, and materials are our intellectual property.

You may not copy, distribute, modify, or exploit any content for commercial purposes.

11. Liability Limitations

Our liability is limited to the amount of the Transaction and applicable fees.

We are not liable for indirect, consequential, or incidental losses, including business or reputational losses.

We are not liable for delays caused by Partner Institutions, regulatory compliance, or technical disruptions beyond our control.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

12. Cancellations and Refunds

Transactions may be cancelled before completion, subject to verification.

Transaction fees are non-refundable unless the cancellation is due to an error by PayAngel.

Refunds for charitable donations are processed if the request is made before funds are disbursed.

13. Complaints

Contact us via email: customer.experience@payangel.com, phone: +44 203 747 6765, or post: Regus House, Victory Way, Admirals Park, Dartford, Kent, DA2 6QD, UK.

If unresolved, complaints may be referred to the Financial Ombudsman Service within six months of our final response.

14. Governing Law and Jurisdiction

These Terms are governed by English law, and disputes shall be subject to the exclusive jurisdiction of English courts.

15. Changes to Terms

We may update these Terms from time to time. We will notify users via email or prominent Website notice.

Continued use of Services constitutes acceptance of updated Terms.

16. Third-Party Links

We are not responsible for content, services, or losses arising from third-party links on the Website.

17. Severability

If any provision is invalid, illegal, or unenforceable, the remainder of the Terms remains valid.

18. Termination

PayAngel may suspend or terminate your account for violations of these Terms, illegal activity, fraud, or inactivity.

Termination does not affect obligations accrued prior to termination.

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